Hey guys, Let me run this idea by you.I want my ticket system to send a request to BetterCloud ...

  • 12 May 2020
  • 8 replies
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Hey guys, Let me run this idea by you.

I want my ticket system to send a request to BetterCloud to run an specific workflow, let's say for on-boarding a new user.

Is this something possible?

I know that I can execute a workflow from a API call but, how do I set the "WHEN" Statement, to say something of the line. Do nothing and use this payload from the api call?



🗨 Link to Slack thread

8 replies

Userlevel 5
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Ah, it does this by default

Userlevel 5
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and allows for custom input

Userlevel 5
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cc: @richard-bc @jb.lovell @ian.gaenssley

Userlevel 5
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so to clarify — today the API call to BetterCloud is the WHEN statement

Userlevel 5
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we’re actually in the process of creating a feature that makes this more clear

Userlevel 5
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You may want to have the workflow run the create user action, which would in turn trigger a workflow

Userlevel 2
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You could do ticketing system -> BetterCloud API action to create (Gsuite?) user -> Workflow triggered off new user created -> continue onboarding steps in Workflow

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Oh! I see, do something that trigger an alert then the alert triggers the workflow

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