Anyone have SaaS app access request workflows setup with Slack or Jira Service Desk that then f...


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Anyone have SaaS app access request workflows setup with Slack or Jira Service Desk that then flow to Bettercloud for provisioning once approved?



🗨 Link to Slack thread

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Userlevel 5
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Hey Will, I believe some have built flows like this with our API

Userlevel 5
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I think there are a few threads in #bettercloud-api that may be helpful

Userlevel 5
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It's certainly possible, happy to chat through the specifics

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This would be so cool, please share your findings

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probably need some middleware, at a prior large company we had Mulesoft listening for Jira webhooks to trigger automation

Userlevel 5
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Yea BetterCloud can do the listening and data transforming. I think I actually mocked JIRA up for someone when I was doing implementations. I’ll have to dig around to find it

Userlevel 5
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and I’ve done a slack command/menu item in the past, that also seems to work well but definitely requires some middleware

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I believe @dalfonzo just went through this too!

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On our demo it was mentioned that it could be automated with jira service desk - i’d love to see how this has actually been implemented - goal is to be able to have end users request apps (without an email - either slack or a webform) and have it flow thru approval steps based on the app - and even automate some of them

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We did some a bit different but the same concept, and yes it is possible using Jira Service Desk.

We use Jira Service Desk Automation to trigger the workflow under certain conditions then webhook trigger the workflow and some data transformation.

Then we went and created a bunch of ticket in Jira as sub-tasks on the original open ticket.

Currently working on a way to parent ticket to close parent tasks (original request) after all sub-tasks are completed.

I am happy to share some of the code and our workflows if that helps.

Userlevel 2
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@dalfonzo I think I might be able to solve for the last part there 🤔

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@vrklgn I manage to get ir working with some of Mike-bc; thank you anyways.

@will.wiggins I wonder if that answer your questions / concerns?

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@dalfonzo Yeah I think so, we’re going to start trial of Service Desk, we’d like to setup a form for one-off app approvals in there and once approved automate a call to bettercloud to provision - seems like this is quite doable?

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It is definitely doable, you may need to do a some webhook form Jira to BetterCloud and some data transformation . It sounds troublesome but it is quite easy after you get the hang of it

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