The IT Operations Manager is responsible for maintaining the organization’s day-to-day IT operations by (1) leading the IT Support team to resolve tech operations issues and provide direct IT Help Desk support, (2) ensuring high client service in the IT support function, (3) executing on the configuration, maintenance, and provisioning of our network, computer hardware, and cloud systems, and (4) enhancing IT Operations.
The IT Operations Manager will work closely with the Senior IT Manager and in partnership with other program and operational departments in support of strong technology systems.. The IT Manager will report to the Senior IT Manager.
Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. May require travel to College Track locations across the US.