Question

Is a 'set password' email sent to newly created Salesforce Users when created from BetterCloud?

  • 25 November 2020
  • 10 replies
  • 222 views
cmathis

When testing User Creation using BC, the user we created reported not receiving an email from Salesforce to set their password. Has anyone else noticed this, and do you have a solution for notifying users?

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10 replies

community-admin1
Userlevel 5
Badge +2

Are you using the 'Create User' and the 'Reset Password' actions?

 


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cmathis

We are using the Create User action, but no Reset Password

 


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community-admin1
Userlevel 5
Badge +2

Checking on expected behavior now, just a sec

 


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community-admin1
Userlevel 5
Badge +2

So the 'Reset Password' action will definitely send an email

 


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community-admin1
Userlevel 5
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Checking Create User...

 


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cmathis

interesting. Normally, when creating a user in Salesforce through the Admin interface it sends that new user an email confirmation and notification

 


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community-admin1
Userlevel 5
Badge +2

Hmm yea created a user but didn't receive an email, must be an API thing

 


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cmathis

that's what I was thinking

 


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community-admin1
Userlevel 5
Badge +2

so you may want to use the two in combination, Create User and then Reset Password (assuming this is in a Workflow)

 


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cmathis

@mike-bc circling back on this. We tried using both commands. The issue is that the account creation process isn't completed properly. The reset password command requires that the user has already set up their security questions. Because they didn't get the account creation notification, they don't get an opportunity to do that.



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