Question

What is everyone's company/IT stance in regards to requests to change Legal Last name? Do you t...

  • 28 September 2020
  • 18 replies
  • 24 views

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What is everyone's company/IT stance in regards to requests to change Legal Last name? Do you typically change it and if not why?



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18 replies

Userlevel 2
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A both current and last place I worked it’s never been an issue to change it operationally.

Userlevel 3
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Legal Last Name doesn't have to be on the Identity Provider. It just has to be disclosed to the Team Managing Employment / Paycheck.

Userlevel 2
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It gets confusing down the line if you don't change it as people become more familiar with the new legal name.

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Always for legal name changes, removal of dead-names, and similar scenarios. We will push back on more frivolous requests, because it's a super tedious manual process that can break things. If I had my preference, we'd be setup to accommodate any, because I think that (within reason) people should have the name/username that makes them most comfortable.

Userlevel 2
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Agreed..I have pushed back in the past against having middle names that people go by vs. their legal name, but in the end is it worth the resentment? I would say not.

Userlevel 3
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No that's not a thing I'd push back for. Just change it to what the person needs.

Userlevel 3
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Or feels comfortable with

Userlevel 2
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As a middle-namer, I’ve never had issues with others wanting to use a specific part of their name, but we’ve always cleared anything name-wise with HR. Whether it was goes-by, last name changes, etc., we had them approve it and off we went.

Userlevel 2
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If it's strictly their last name like @daniel.brundige asks, pretty easy request.

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Good feedback here. As a user of OKTA and being full SAAS based i am a curious on how making these changes have impacted tools?

Userlevel 2
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We use okta as well and set up SaaS where we can it was pretty seamless. Anything else the user uses for their email address to log in they'll need to update themselves. Not as annoying as getting a new SS Card and ID 🙂

Userlevel 3
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Depends on your apps, I guess..

Userlevel 1
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It can definitely cause issues downstream, especially with apps in Okta that don’t support user provisioning. But fulfilling legal name change requests is something I firmly believe any org has to respect.

Userlevel 3
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If the person legally changes their last name in your HR system, it should definitely be honored. If they have a preferred last name (or first name) it would be helpful if the HR system was able to capture that and pass it along to IT (instead of IT being the one place the preferred name is documented)

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It depends on the app. Most of the app we use, uses email. If lastname is not part of email, you're good. If they are, you can override email/username part within the app in okta.

Userlevel 2
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As another middle namer, I can say that I slowly grow to resent orgs that don’t allow me to use my name from the outset - it causes a LOT of confusion over something that was, frankly, a decision made by my parents many years ago.
We allow people to use alternate first names and to change their last name (or whole name, as the case may be). The first is usually approved by HR during hiring, the second has to be verified by HR using appropriate documentation before we can change it in IT systems.

Userlevel 2
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It’s been brought up a couple of times to change it, but as a matter of equity and as a matter of not being unnecessarily bureaucratic, I’ve advocated to continue allowing it.

Userlevel 3
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Yeah. If Paul Mustermann want's to be publicly knows as Maria Walker we as IT should work to allow that. I don't really care what my IT/Identity system says. I care what my people management system knows and that I can link both names easily in the back end.

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