I came into the org with Kandji in place and have mixed feelings about it thus-far, but at our ...


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I came into the org with Kandji in place and have mixed feelings about it thus-far, but at our scale and the potential growth of the product at startup speeds it seems ripe to be a contender with JAMF. There’s a lot more automation of the manual processes in JAMF to get you kickstarted faster.



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What do you like about it, and what do you feel could be improved?

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For any lean IT team that doesn’t have a lot of dedicated engineering resources, it’s a solid starting point with interpretive language to get machines managed with the right security and compliance features enforced.

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Backing up a bit from that, in general it offers the same flexible parity at JAMF, just not at JAMF’s scale. Granted, the flexibility to use provided templates or script your own is pretty much table stakes, but it feels more accessible in Kandji.

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I also think this is true of Fleetsmith, but I also appreciate the amount of thought Fleetsmith puts in to their roadmap and how it feels very linear with the way that administrators change their behaviors and policies to respond to major OS changes and what the focus of a service desk and IT eng team should be.

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When I chatted with Kandji, I did like what I see, but it also seemed very basic and on par with what many of the other providers are doing. If you didn't already have Kandji in place, would it be a contender for you?

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I would say yes, based on some conditions. We have extremely limited IT resources right now (i.e. me, and I wear 4 hats). Something like Kandji and Fleetsmith that provide the setup experience with minimal effort makes a big difference.

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When I’m evaluating on expectation of company scaling, my hiring plan for full-time support, and the rate at which I see Kandji as able to rapidly develop their product against Apple’s changing enterprise roadmap, it doesn’t meet muster.

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Short term evaluation, it’s worth looking at. Long term evaluation, it requires extensive scrutiny. If I were to pick it, it would come with an extensive negotiation of feature parity requirements and dedicated internal support from their CS and tech team to make things happen.

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Really great points, Erin. Thanks!

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