Hi everyone 👋.. what asset management system do you use/recommend ?
Hey @jad what issue management system are you using? 🙂
Considering that they just bought / starting to implement Insight I would go for that 🙂
I think @bert.smith can chime in on some recent experience with the tool. My experience is a bit dated. (However great experience)
I just love Freshservice ... But that's only good if you want to also switch your ticketing system.
yeah I like it as well since i used to use it in my previous company but as you said they don't sell itself but with their ticketing system as well which we already have one.
I have yet to tap in the full functionality with I sight and Jira but it is very customizable and syncs well with Jira issues for tracking trends. That mixed with our MDM platform combined to make an IT asset management system.
Im just starting to look into Jira post functions to manipulate Insight object fields. Having Atlassian support backing it has been a big help too.
We use Snipe-IT, free and open source asset management tool (though there’s a paid, hosted option).
I have looked at Snipe-IT and really liked what I saw but used Oomnitza. I like Oomnitza since it integrated with JAMF Casper (MDM) and Zendesk to review and tie together for review simpler “single pane of glass”
yeah, oomnitza looked really nice, especially the integrations, and may be something we grow into. It seemed a bit pricey when I looked at it, but will have to revisit
Yep, pricy. They have made some good advances and integrations.
Oomnitza is the best but they are very $$$, if you can afford to, I would recommend.
I asked this about a year ago: https://www.saasops.community/saasops-29/i-know-this-has-come-up-multiple-times-before-but-has-anyone-found-a-saas-it-asset-management-t-1336
Sounds like most of the answers are still the same but you can check there for more context
These days we actually are moving away from our traditional asset manager and just looking towards doing some automation with all of our different management services to bring all the information into a single Google sheet 🙃 feels ridiculous to say but that only downside to our google sheet is that it doesn’t update itself, so 🤷 But I’ve always said that this is an area ripe for disruption.
I've seen what REST APIs and Google Sheets can do..some powerful stuff.
Yea, if you can use Google App Script to populate tour spreadsheet, it can do lots of the heavy lifting for you.
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