How are you managing remote employees technology hardware?

  • 19 March 2021
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How are you managing remote employees technology hardware? Deploying and Receiving when they leave, physical maintenance or repairs etc. Many of us are dealing with this for the first time in a proper capacity


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I most often see people just ship stuff. Deploying is easier than receiving. At my previous org, we sent people fedex labels. They’d take it to the fedex store who would then package it up and bill it to the account. I’m not sure what my current org does though.


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Do you deploy desktops or just laptops to remote employees? Do they get a stipend for equipping their offices? Do they keep the hardware/how long do they have to work there to keep it? Do you ship it all in one box from your office or just order things off of Amazon and whoever your computer supplier is and let them come in multiple boxes?


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We only did laptops, and shipped the laptops after prepping them, and then peripherals were shipped directly from the vendor. We usually requested everything be returned, with some exceptions. Usually everything was packaged by FedEx in however many boxes was required. When I started at my current org, that’s how it was handled as well. While I don’t plan on leaving, I did keep the boxes for my equipment.


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We ship Macbooks and offer a fixed stipend to outfit your home office. We’ve made it to a touchless deployment, so we can ship direct from Apple and have MDM configured on first boot.



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For those Apple shops, I did see someone say they’ve had a good experience with this company managing their equipment in a remote-only environment: https://www.appogee.com/



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Echoing many. I gave employees a stipend to furnish their home office, and we wrote a big article on suggested items to buy or consider. We ship laptops; dropship from Apple direct where possible and adapted our “zero touch” enrollment and onboarding a bit. We shifted back to self-service on things like password and credential resets. Getting laptops back, however, is a nightmare. I’m considering/looking at helloretriever.com that seems to be a great solution, however, we don’t have IT presence in two of our countries we have large staff in. We quickly spun up context-aware access for some apps and services and adopted a pretty basic but easy BYOD program for those when we have break-fix issues; Apple repairs where possible, and I’ve set up arrangements with two AASPs to handle drop ship repairs; if something goes wrong and they can’t take to apple, then we send ’em a courier label. Getting boxes to departing staff has been the Hardest thing I’ve ever had to deal with because it turns out no one wants to ship A box. Ship 10? No problem. But 1? Pffft.



Open Thread in Slack

Echoing many. I gave employees a stipend to furnish their home office, and we wrote a big article on suggested items to buy or consider. We ship laptops; dropship from Apple direct where possible and adapted our “zero touch” enrollment and onboarding a bit. We shifted back to self-service on things like password and credential resets. Getting laptops back, however, is a nightmare. I’m considering/looking at helloretriever.com that seems to be a great solution, however, we don’t have IT presence in two of our countries we have large staff in. We quickly spun up context-aware access for some apps and services and adopted a pretty basic but easy BYOD program for those when we have break-fix issues; Apple repairs where possible, and I’ve set up arrangements with two AASPs to handle drop ship repairs; if something goes wrong and they can’t take to apple, then we send ’em a courier label. Getting boxes to departing staff has been the Hardest thing I’ve ever had to deal with because it turns out no one wants to ship A box. Ship 10? No problem. But 1? Pffft.



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That hello retriever option looks interesting. Know anyone that's used them before?



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No, but I’m about to in a week or two.



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